Frequently Asked Questions

What are your opening hours?

Our working day is Mon-Fri 8am-5pm

How can I pay?

Full details can be found in our terms and conditions . 

What are your payment terms?

For full payment terms please see our terms and conditions .

There are technical terms I don't understand. What should I do?

Check out our jargon buster first, and if you still aren't sure, feel free to get in touch via the contact form at the bottom of the page or contact us direct.

Are all your engineers Gas Safe?

Yes, all of our engineers are Gas Safe registered, and we are Oftec registered and a Which? Trusted Trader  for extra peace of mind. 

Turn off you gas supply at the meter. You can do this by turning Emergency Control Valve a quarter turn. This is often outside in a meter box, under the kitchen sink, under the stairs or in the garage. 

Open all doors and windows (if electric, do these manually) and put out any naked flames, e.g hob. Do not strike any matches, smoke or turn electrical  switches on or off. Go outside of your property and keep people away from the affected area.

Carbon monoxide is an odourless. colourless gas which can be fatal if you are exposed to it. Fitting a carbon monoxide alarm can provide an early warning side if something is wrong. but should not be used as an alternative to getting your boiler regularly serviced. 

My Pressure Release Valve is leaking. What should I do?

The RPV is a key safety feature that indicates when the water pressure rises higher than the boiler can cope with. If you see and dripping coming from the RPV contact us today. The process to stop the dripping should be simple, but it is important to do quickly.

General

There are technical terms I don't understand. What should I do?

Check out our jargon buster first, and if you still aren't sure, feel free to get in touch via the contact form at the bottom of the page or contact us direct.

Are all your engineers Gas Safe?

Yes, all of our engineers are Gas Safe registered, and we are Oftec registered and a Which? Trusted Trader  for extra peace of mind. 

reduce the efficiency of your new boiler or cause damage if it's not cleared out.  

Should I have a filter installed?

It is sensible to install a filter into your system as it can help to prevent a sludge build up, which would cause your system to run inefficiently. One of our expert engineers can advise on which filter is best for your system.

Can my water pressure be too low?

Yes, combi and system boilers need a minimum water pressure to work effectively. Low pressure may be caused by small leaks in the system, and while the low pressure is easy to solve by topping up the system, it is vital that these leaks are found and fixed. If you are unsure, always ask one of our installers to check the pressure for you.

Do my radiators need bleeding?

If your radiators do not heat up, or only at the bottom but not the top, it suggests there is air trapped in the radiator. You can easily bleed a radiator yourself, and doing so regularly will solve this problem. Using a radiator key, open the valve slowly until you can hear air escaping. When all the air has been released water will start to come out, so stay close by with a towel. This is the time to close the valve and move on to the next radiator. If you are unsure contact us.

How do I know if my boiler needs a service?

To fit with UK safety regulations your boiler must be serviced by a Gas Safe registered engineer each year. If you think anything has changed with your boiler and doesn't seem right, contact us and one of our expert engineers will see it it needs a service.