Gas Protection Plan Terms & Conditions

These terms and conditions (‘terms’) apply to the gas service and maintenance contract (‘contract’) between the person ordering the services (‘customer’ or ‘you’) and Lucas Plumbing & Heating Ltd (‘we’ or ‘us’). Please read these terms carefully before agreeing to the contract as they contain important information.

Services

If you have selected ‘Gas+’ then the contract between you and us entitles you to an annual boiler service only. If you have selected ‘Gas++ or Gas+++’ then your contract entitles you to comprehensive cover for your gas central heating boiler and heating system and includes an annual service.

There are no excess fees to pay and parts and labour are included, subject to the exclusions listed below. We will provide the service you have selected to you in accordance with these terms.

Exclusions to the service and maintenance contract

As listed in the cover summary details

Period of contract

The contract will run for a period of one calendar year from the date that your first payment is received (‘initial term’). Any remedial work required following the initial subject to survey visit on the boiler service visit is not covered by this contract and will be quoted for and charged separately and is required to be completed by the next visit.

Annual service

Once annually, a service engineer will examine the central heating appliance(s) on a mutually agreed date. They will meticulously clean and adjust the appliances as needed, employing reasonable care and skill. Simultaneously, a visual inspection of the entire system will be conducted, with any required remedial works promptly addressed or quoted separately, as deemed necessary.

Making good

We will fill in any holes and leave the surfaces level if we have had to make access to your system or appliance

we could carry out a repair. We will not replace the original surface or construction (for example, decoration).

Appointments

Appointment times may be subject to change. During a particularly busy period, Lucas Plumbing & Heating Ltd may have to give priority to breakdowns resulting in your appointment slot could be changed or re-arranged. 

Normal hours morning appointments 08.00-12.00

Normal hours afternoon appointments 12.00-16.00 

Out of Hours

Our out-of-hours services are available 24/7, including weekends and holidays.

Emergency services are subject to technician availability.

We strive to respond promptly to emergency calls; however, response times may vary based on demand and location but aim to attend within a 4 hour time slot

Priority will be given to situations deemed urgent or posing a threat to property or safety.

Landlords Safety Certificate

By Law , Landlords must have gas appliances in properties they let checked every 12 months or change of tenant

They should also hold a gas safety certificate

Spare parts

Our engineers carry some spare parts, however, if they do not have the required parts on their van we will do all that we reasonably can to find and install parts from our approved suppliers.

The suppliers we use can usually provide the parts the next working day.

Acceptance on to contract

Acceptance of a system or appliance(s) in a contract does not imply satisfactory installation (except if Lucas Plumbing & Heating Ltd installed the entire heating system) or adherence to current standards or codes of practice. Nor does it guarantee the availability of spare parts for the appliance.

Price and payment

The amount payable by you is the one communicated by Lucas Plumbing & Heating Ltd upon entering the contract. This price includes VAT unless explicitly stated otherwise. Lucas Plumbing & Heating Ltd holds the right to adjust the price after the initial contract year concludes, with prior notification of any such increase. Payment is required annually in advance or through monthly instalments, and the specified payment details will be communicated by Lucas Plumbing & Heating Ltd.

Renewal

The contract will renew annually on the anniversary of your initial payment receipt date. It stays in effect as long as payments are consistently made. If you opt for monthly payments, your plan will be automatically renewed at the conclusion of each contract year, unless we receive notice to the contrary, in which case the contract will terminate. Lucas Plumbing & Heating Ltd retains the right to decline contract renewal. Please be aware that if your contract is automatically renewed, you have a statutory right to cancel within 14 days of the renewal date (referred to as your 'cooling off period').

Your rights

It is our responsibility to supply you with services that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us on 01184371679, or use the contact form at the bottom of the page. If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 040506 or www.adviceguide.org.uk

Access

It is your responsibility to let us into your property. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.

Landlords

We will exert all reasonable efforts to conduct a gas safety inspection at your premises. You will be notified in the event we are unable to access your tenanted property. Lucas Plumbing & Heating Ltd cannot be held accountable if access is unattainable for the gas safety inspection. As a landlord, it is your legal obligation to ensure that the property possesses a valid Landlord Gas Safety Record.

Cancellation of contract

You possess the right to terminate the contract with us within 14 days of its initiation without providing any reason. This period is commonly referred to as the 'cooling-off' period. To exercise your cancellation right, you must communicate your decision through a clear statement, such as a letter or email.  We retain the right to annul the contract under certain circumstances, including instances where you provide false information, fail to make an agreed payment by the due date, deny us access to your property within a reasonable timeframe, or make changes to your boiler or an appliance covered by the contract.

Effects of cancellation

If you decide to cancel this contract within the cooling-off period, we will refund all payments made by you, with potential deductions as outlined below. Should you wish for services to commence before the cooling-off period concludes, a specific request from you is required. If work begins before the cooling-off period ends, you retain the right to cancel within 14 days, but you will be responsible for labor and parts costs incurred up to the point when you notify us of your decision to cancel. The right to cancel is not applicable if the service is fully performed during the cooling-off period. While you may use the request to start work form provided, it is optional. Reimbursement, if applicable, will be processed promptly and no later than 14 days after we receive notice of your decision to cancel. No additional fees will be incurred during the reimbursement process. If the contract is canceled outside the cancellation period, a refund is not typically provided. For those paying by monthly instalments, any outstanding instalments remain payable until the end of the contract year.

Events beyond our reasonable control

We cannot accept liability for any delays or non-performance of our obligations under this contract as a result of any event or circumstance beyond our reasonable control. Where possible, we will take all reasonable steps to minimise the effect of the delay.

Late payment

Failure to make timely payments may result in the imposition of interest on the overdue amount at a rate of 3% per annum above the base lending rate of Barclays Bank, as periodically determined. This interest will accumulate on a daily basis, commencing from the date the payment is due until the actual payment date of the overdue amount, whether before or after legal judgment. It is your responsibility to settle both the interest and the overdue amount.

Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (but we do not exclude or limit in any way our liability to you where it would be unlawful to do so). We will make good any damage to your property negligently caused by us while providing services. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services (e.g. damage caused by water leaks).

Other important terms

The contract between us is subject to the following additional terms:

1. We reserve the right to transfer our rights and obligations under these terms to another organization, and we will notify you if such a transfer is planned.
2. You can only transfer your rights or obligations under these terms to another individual if we provide written consent.
3. This contract establishes a legal agreement solely between you and us. No other individual is entitled to enforce any of its terms.
4. If we do not immediately insist on your compliance with any obligations under these terms, or if we delay in taking action against any breach of this contract, it does not waive your obligation, and we retain the right to take action at a later date.
5. These terms are governed by English law, and legal proceedings concerning the products can be brought in the English courts. Residents of Scotland may bring legal proceedings in either the Scottish or English courts, while residents of Northern Ireland may choose between the Northern Irish or English courts.
6. Each paragraph of these terms operates independently. If any court or relevant authority deems any part of these terms unlawful, the remaining paragraphs will remain valid and enforceable.